POLICIES
PT SESSIONS POLICIES
Booking & Payment
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All PT sessions must be booked in advance.
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Payment must be made prior to the session or via an agreed package.
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Cancellation & Rescheduling
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Clients must provide at least 24 hours’ notice if they need to cancel a session.
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Cancelled sessions must be rescheduled within the same week.
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Late Cancellations/Missed Sessions
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If a session is cancelled with less than 24 hours’ notice, or cannot be rescheduled within the week, the client is required to pay the full session fee.
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This ensures fairness and secures the trainer’s time for all clients.
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No-Shows
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Clients who do not attend their scheduled session without prior notice will be charged the full session fee.
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Package Sessions
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Sessions purchased as part of a package are subject to the same cancellation and rescheduling rules.
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Expiry dates on packages apply from the date of purchase; unused sessions may not be carried forward beyond the package validity unless agreed in writing.
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“We understand that life happens — please communicate early if you need to reschedule, and we’ll do our best to accommodate you.”
“Repeated late cancellations may require prepayment for future sessions.”
CLASSES POLICIES
Booking
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All classes must be booked at least one week in advance, including Pay As You Go sessions.
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Bookings are subject to class capacity limits (maximum 10–12 participants).
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Payment
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Pay As You Go clients can pay in advance or on the day.
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Pay at the door incurs an additional £3 fee, provided there is enough space in the class.
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Cancellation & Rescheduling
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Clients may cancel a class provided they reschedule to another class within the same week.
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Cancellations must be made with a minimum of 24 hours’ notice.
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Late Cancellations/Missed Classes
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If a client cancels with less than 24 hours’ notice, or cannot reschedule within the same week, they are required to pay the full class fee.
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This ensures fairness and maintains class integrity for all participants.
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No-Shows
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Clients who do not attend their scheduled class without prior notice will be charged the full class fee.
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“We understand that plans can change — please communicate early to help us keep classes running smoothly.”
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“Repeat late cancellations may result in requiring prepayment for future classes.”